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Joan Liston-Russell

Customer Service Manager


Joan has been a member of the Fredon team since 1987. As Customer Service Manager, she acts as a liaison between customers and Fredon’s production department making sure that the lines of communication remain open.


Customer service is an integral part of  Fredon’s customer value proposition. Implemented feedback loops allow us to capture feedback to improve customer service and ensure that quality and service exceed customer expectations.

Joan strives to build trust and strong long term relationships with Fredon’s customers.



2014 AWT RoboBots Competition a 'smashing' success!

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2013 Crain's Leading EDGE Award
The Entrepreneurs EDGE & Crain's Cleveland Business
2012 Lake Geauga Fast Track 50